Shipping + Returns
 

SHIPPING

We currently use FedEx and USPS for shipping orders within the United States. All orders ship within 3-5 business days. Below is a breakdown of how each product is sent:

• Original Artwork is shipped via Fedex ground with tracking. All artworks are wrapped in lightweight paper or plastic and surrounded by protective padding.

• Prints and Notebooks are shipped via USPS with tracking

RETURNS

All original artworks and sale items are final sale. Commissions are non-refundable upon final approval from the customer. Prints may be returned for store credit if damaged.

All goods must be checked upon receipt. Please contact us within 7 days of receipt if you have any questions about the products you have received as we place the highest importance on supplying all orders correctly.

If you are not completely satisfied with your purchase, you may request your item for either 1) a full refund within 7 days of receiving your order or 2) an exchange for store credit within 14 days of receiving your order. To qualify for a refund or exchange, all merchandise approved for return should be returned in its original condition and must be received within 7 days of the return approval date. Refunds/replacements cannot be arranged until we have received and inspected the returned order. Shipping and handling fees are non-refundable and the customer must pay shipping fees associated with returning or exchanging an item. We strongly advise to use a trackable mail service for your return, as we are not responsible for lost packages. Once your return is processed, we will promptly issue a credit to your credit card or send the exchanged items. Please contact nikkihobensackart@gmail.com for our return address or if you have any questions regarding a refund or exchange.